One of the most common and often overlooked causes of serious water damage in homes isn’t storms or burst pipes. It’s flexi hoses. These small braided hoses sit quietly under sinks, basins, and mixer taps in kitchens, bathrooms, and laundries… usually out of sight, until they fail.
Flexi hoses deteriorate over time. The outer braided casing can break down due to rust, corrosion, twisting, kinking, or general wear and tear. Some last many years, while others fail much earlier depending on installation quality, water pressure, and environmental conditions.
Warning signs can include rust or corrosion on fittings, fraying or broken fibres, and green or white staining (calcification) around the hose or connections - but often there are no obvious signs before failure occurs.
A recent study by Suncorp highlights the scale of the issue, finding that around 30% of inspected flexi hoses required replacement, with the average burst hose claim exceeding $27,000. (https://www.suncorpgroup.com.au/news/news/flexi-hoses-2025)
Beyond repair costs, we’re increasingly seeing cases where homes are uninhabitable for weeks or months due to extensive water damage.
While insurance is essential, prevention is always better than response. A simple plumbing inspection and proactive replacement of ageing flexi hoses is a low-cost step that can significantly reduce risk.
What they look like when they are about to fail (see below)
Most major water damage claims don’t start with something dramatic - they start with something small, hidden, and easily overlooked. Flexi hoses are one of those risks.
If you haven’t checked them in a while, it’s worth doing it now. A few minutes of attention today can help avoid months of disruption, stress, and avoidable damage later.
Final thought – Check your home and property before it’s too late!
[This article provides general information only and does not take into account your individual objectives, financial situation, or needs. You should consider whether this information is appropriate for you and seek advice from a qualified insurance broker before making any decisions. Policy terms, conditions and exclusions apply and can vary between insurers. Need advice tailored to your business – speak with an Informed Insurance Broker today.]
